Account-Related
Creating an account with Bioscape Nutrition is simple. Just provide your email, receive an OTP, enter the code, and you’re all set! By setting up an account, you’ll earn reward points that can be redeemed when purchasing any Bioscape Nutrition product.
To create an account, users need to click on “Register” and fill in their name, email address and password or they can also log in via OTP.
Login to your registered account > Navigate to the “My Account” section. Here you can easily manage your personal data.
Your personal information is safe and secure with us. You are the only one who can manage and modify your information. Your data is kept private at all times.
Head to the “Sign In” section, scroll down to “Forgot password” and you will be redirected to a page where you can reset your password.
Order Status Related
After you have logged in, head to the “My Account” section and click on “My Orders” to track your order history.
Navigate to the “My Orders” section. Once there, you can click on the link for your specific “Order Number”. This will provide you with relevant and up-to-date details about your order’s progress and status.
Upon successfully ordering & receiving payment authorization, your order receipt will be acknowledged and the processing procedure will be initiated..
If you require assistance regarding order modifications, please feel free to contact our customer support team using the following contact details:
Customer Support Number : +91- 9929886286
Email : care@bioscapenutrition.com
If you require help with modifying an order, please don’t hesitate to contact our customer support team through the following channels:
Customer Support Number : +91- 9929886286
Email : care@bioscapenutrition.com
No, in such a scenario we recommend you return the product
Customer Support Number : +91- 9929886286
Email : care@bioscapenutrition.com
Step 1 : Check the lid of the supplement bottle for the “Authenticate” label
Step 2 : Scratch the label and you will find a Unique Verification Code
Step 3 : Go to https://bioscapenutrition.com/authenticate, enter the Code mentioned on the label, and then click “Verify Now”
You will come to know the genuineness of the product
Payment Related
You can place your order via Internet banking and Credit/Debit cards.
Credit Cards : We gladly accept payments made using Visa and MasterCard credit cards. When making a credit card payment at checkout, please provide your card number, expiry date, and the three-digit CVV number located on the backside of your card. After entering these details, you will be directed to the bank’s page to input the online 3D Secure password for enhanced security.
At our platform, we prioritize the security and ease of your payment experience, ensuring your transactions are protected and hassle-free.
Yes, the products are inclusive of GST.
No, Cash on Delivery is Not available.
Foremost, we request you recheck your bank or credit card account to verify whether the payment has been debited. In the event of a payment failure, banks typically process the reversal within 7 business days, although the actual timeframe may vary from one bank to another. Regrettably, we do not have the authority to expedite this process. For further information, we recommend contacting your bank directly.
To ensure a smooth transaction, we request you to retry the payment process with a strong and stable internet connection, and carefully verify the accuracy of the information provided to the payment gateway. This includes double-checking your account details, billing address, and password (for net banking) before proceeding.
Cancellations & Modifications
Bioscape Nutrition’s Cancellation Policy adheres to the following standard operating procedures: If a cancellation request is received by Bioscape Nutrition and the order has not yet undergone processing or approval, the order will be promptly cancelled, and the full amount will be refunded to the user. The refund is typically processed within a reasonable timeframe, usually within 3-5 business days for bank remittance.
Upon receiving and successfully processing your cancellation request, we will initiate the refund process. The refund is typically processed within a reasonable timeframe, usually within 3-5 business days for bank remittance.
Returns & Refunds
Ordinarily, orders are considered non-returnable. However, exceptions are allowed for specific circumstances, including receiving a damaged product, an incomplete order, or an expired item. However, customers are advised to reject the delivery if they notice any tampering with the package during shipping. Returns are only permitted under specific circumstances, which include:
In the case of receiving a damaged product, an incomplete order, or an expired item, you can request a return within 24 hours of receiving the product. Recording an unboxing video is mandatory, and the product seal and serial code must not be tampered with. Bioscape Nutrition will conduct an investigation if necessary. If your return request is approved, a full refund will be processed within a reasonable timeframe.
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